Globex Corp
Customer since Mar 2023 · $240K ARR · 47-month lifetime value · NPS 9 · last contact 4 hours ago.
Lifetime value
$0
+22% vs prior 12 months
Expansion potential
$0
2 open opportunities
Support tickets (90d)
0
−2 vs prior 90 days
Last contact
4h ago
Sarah K. · email reply
GC
Globex Corp
Enterprise SaaS · Logistics
Healthy
Enterprise
Champion
ARR
$0
NPS
0 / 10
0
Health score · top 12% of accounts
Account facts
Industry
Logistics & Supply Chain
HQ
Houston, TX
Employees
2,840
Aurora seats
68 / 80
Plan
Enterprise
Contract end
Mar 14, 2026
Owner
Sarah Kim
Key contacts
LH
Lucas Hartwell
CIO · Decision maker
PV
Priya Venkatesh
VP Engineering · Champion
MC
Marcus Chen
Dir. Procurement · Renewals
Relationship timeline
10 key events · Mar 2023 → today
Jul 9, 2025 · 11:14
Renewal contract sent · 2-year term
Renewal
Sarah K. shared a 2-year renewal proposal at $240K/yr (12% discount for annual prepay). Marcus C. acknowledged receipt and is reviewing with finance. Signed contract expected by Jul 28.
Jun 22, 2025 · 14:42
Upgrade · +20 seats approved
Expansion
Lucas H. approved expansion from 48 → 68 seats for the new logistics analytics team. Effective Jul 1, +$48K to annual contract. Onboarding kickoff scheduled for Jul 8.
May 18, 2025 · 09:30
Support ticket · P2 latency spike
Support
Priya V. reported 3-second API latency during nightly ETL window. Root cause: misconfigured cron overlapping with EU business hours. Resolved in 4 hours with sharded worker pool. No SLA breach.
Apr 8, 2025 · 10:00
QBR · Q1 2025 review
QBR
Quarterly review with Lucas H. and Priya V. Covered adoption metrics (92% seat utilization), upcoming AI features, and roadmap for SSO + audit log enhancements. NPS moved 8 → 9.
Jan 14, 2025 · 16:20
Onboarding milestone · SSO rolled out
Onboarding
SSO via Okta rolled out to all 48 users. 100% adoption in 7 days. Help-desk tickets dropped 38% the following month. Lucas H. shared positive feedback on the smooth rollout.
Oct 2, 2024 · 13:15
Contract closed-won · $192K/yr
Closed Won
Initial contract signed — Aurora Enterprise, 48 seats, 18-month term at $192K/yr. Champion: Priya V. Decision-maker: Lucas H. Champion relationship continues from prior vendor overlap.
Sep 18, 2024 · 15:00
Negotiation · multi-year discount
Negotiation
Marcus C. requested multi-year terms. Sarah K. countered with 18-month at 10% discount, contingent on SSO + audit log commitment. Lucas H. approved the structure pending legal review.
Aug 28, 2024 · 10:30
POC complete · passed all success criteria
POC
14-day POC completed. Success criteria: SSO integration (✓), 50-user load test (✓ at 142ms p95), audit log export (✓ 4,820 events/min). Aurora outperformed incumbent by 38% on latency.
Aug 12, 2024 · 11:00
Demo · enterprise capabilities
Demo
Sarah K. & Diego R. demoed enterprise capabilities to Lucas H., Priya V., and Marcus C. (90 min). Highlights: SSO, audit logs, role-based access, custom dashboards. Strong interest in logistics-specific use cases.
Aug 1, 2024 · 09:14
First contact · inbound demo request
First Contact
Lucas H. filled out the "Request a demo" form on /enterprise. Source: organic search for "enterprise audit logging tools." Referred by Helix Biosciences case study. Sarah K. responded in 6 minutes — booked demo for Aug 12.