Support · Self-serve
Knowledge base
Browse 248 articles · 12 categories · Updated weekly. Median time-to-answer 4 minutes · 92% self-serve resolution rate.
Browse by category
All 12 categories →Getting Started
32 articles
Onboarding, first-screen setup, and core concepts for new Aurora users.
Account & Billing
28 articles
Plans, upgrades, downgrades, invoices, refunds, and tax documents.
AI Suite
24 articles
Chat, assistant, analytics, model selection, tokens, costs, and prompts.
CRM
22 articles
Leads, deals, pipeline stages, customer timeline, and forecasting.
Sales
18 articles
Quotas, leaderboards, pipeline coverage, deal velocity, and forecasting.
Projects
16 articles
Kanban boards, Gantt charts, budgets, milestones, and team assignments.
Marketing
20 articles
Campaigns, SEO, audience segments, A/B testing, and analytics.
HR
14 articles
Employees, attendance, payroll, recruitment, and time-off requests.
Developer Center
34 articles
API keys, webhooks, rate limits, SDKs, and integration patterns.
Security
19 articles
SSO, 2FA, audit logs, role-based access, IP allowlists, and compliance.
Integrations
17 articles
Stripe, Slack, Linear, GitHub, HubSpot, Zapier, and 80+ partners.
FAQ
42 articles
Quick answers to the most-asked questions across every category.
Trending articles
All trending →
Security
🔥 #1
How to reset two-factor authentication when you lose your device
Walk through backup codes, account recovery, and re-enrolling a new TOTP device.
5 min read
0 views
Billing
🔥 #2
Canceling or downgrading your Aurora subscription mid-cycle
Understand proration, refund eligibility, and what happens to your data on downgrade.
4 min read
0 views
Developer
🔥 #3
API rate limits — what counts, how to avoid 429s, and how to request a bump
Per-key limits, burst capacity, exponential backoff, and the enterprise tier.
8 min read
0 views
Security
🔥 #4
Configuring SAML SSO with Okta, Azure AD, or Google Workspace
Step-by-step SAML 2.0 setup, attribute mapping, JIT provisioning, and SCIM.
12 min read
0 views
AI Suite
🔥 #5
Choosing between aurora-large, aurora-fast, and aurora-mini
Latency, cost-per-1K-tokens, context window, and best-fit use cases for each tier.
6 min read
0 views
Billing
🔥 #6
Exporting invoices and reconciling with QuickBooks or Xero
CSV/QBO export, tax IDs, custom PO numbers, and automated monthly exports.
7 min read
0 views
Still stuck? Our team is here.
Median first response 4 hours · Mon–Fri · live chat 9am–6pm PT